FAQS

Shipping

Where do you ship from?

We ship by air from Hong Kong, China.

What should I do if I don't receive my order?

If you haven't received your order within the delivery period and you haven't received any order updates, please check your order tracking information. If your order tracking information shows a problem, please contact our customer support team. You can contact us by email at service@punasi.com. Service hours are 9am to 6pm UTC+8 (closed on weekends). We strive to respond to your questions within 24 hours between 9am to 6pm UTC+8.

How do I track my order?

Once your order has been dispatched from our warehouse, we will email you an order confirmation with a tracking number so that you can track the status and location of your order.

Can I change the delivery address after I place an order?

If you find that the delivery address is wrong, please email service@punasi.com as soon as possible within 24 hours and provide your name and order number so that we can correct the address before the package is shipped. If your order has already been dispatched from our warehouse, we cannot guarantee that we can update the address, but we will do our best to update it for you.

Can I collect my order from your warehouse?

Unfortunately, we do not offer the option of picking up orders from our warehouse as our warehouse is located in China.

Returns and Refunds

Do you accept returns?

Yes, we accept returns under our 30-day return policy. All returned items must be new and unused and in their original packaging. If you have any questions about our return policy, please email us at service@punasi.com. We are open from 9am to 6pm UTC+8 (closed on weekends). We strive to respond within 24 hours during our business hours of 9am to 6pm UTC+8.

How long does a refund take?

Once we have received and inspected the item, you will receive your refund within 3-10 business days, depending on your card issuer's policy. We will only refund the amount to your original payment method.

How do I start a return?

To return an item, please email us at service@punasi.com. Please visit our Return Policy page for full information.

Payment & Security

What payment methods do you accept?

We accept the following payment methods:

Visa
MasterCard
American Express
Union Pay
Apple Pay
Google Pay
Shop Pay

How do I know my transaction is secure?

We ensure that every credit card transaction is conducted in a secure environment. The Punasi payment system uses 128-bit SSL security encryption. If you see a lock icon in the upper left corner of your web browser, the transaction is secure.

We do not retain your credit card information after the order is completed. Instead, it is submitted directly to our bank. You can rest assured that your credit card or bank account information is safe with every purchase.

Punasi is committed to providing a safe, pleasant and smooth online shopping experience for all customers. For your security, we have implemented a payment security screening process.

Before the order is processed, it may be necessary to confirm the customer details of a specific order. Please ensure that you provide accurate and up-to-date contact information so that we can confirm the security of your order.

Company & Contact Details

Where is Punasi located?

Our head office is located in Shenzhen, China.

Hong Kong Address: Flat/RM 705, 7/F, Fa Yuen COMM BLDG NO.75, Fa Yuen Street, Mong Kok, Yau Tsim Mong District, KLN Hong Kong

Mainland China Address: Room 501, 5th Floor, Building 8, Dongwu Industrial Factory, Songhe Community, Longhua Street, Longhua District, Shenzhen, Guangdong, 518109, China

How do I contact Punasi?

You can contact us via email:

Telephone: +8618948778507

E-Mail: service@punasi.com

Service hours are 9am to 6pm UTC+8 (closed on weekends). We strive to respond within 24 hours during business hours, 9am to 6pm UTC+8.

Have any questions? Contact our friendly team

If you have any questions, please read our FAQs or contact us. We will respond to your inquiry within 24 hours. Our business hours are 9am to 6pm UTC+8 (closed on Sundays).

Thank you for choosing Punasi. We look forward to serving you with transparency, integrity and commitment.

Punasi

Open Monday to Friday

9am to 6pm UTC+8